Shipping & Return Policy
Shipment Policy
We strive to dispatch your order within 3-5 business days. Most orders are delivered within 7-12 business days, depending on the destination.
To ensure smooth delivery, please double-check your address and contact details when placing your order. If you notice an error, contact us immediately, and we will do our best to correct it if the package hasn’t been shipped yet.
We work to provide you with a prompt and seamless shopping experience!
Returns and Refund Policy
Your Satisfaction, Our Priority: Returns & Refunds at a Glance
We want you to cherish your purchase. Should you need to initiate a return, please review the following:
- Return Window: Most items can be returned within 30 days of receipt, provided they are unworn, undamaged, and in their original packaging.
- Earrings: For hygiene and safety, earrings are final sale and not eligible for return.
- Return Shipping: For non-damaged returns, customers are responsible for return shipping costs.
- Damaged Items & Lost Packages: If your item arrives damaged or your package is lost, it is eligible for a refund. Please contact us with photos for prompt assistance.
- Custom Orders: Due to their personalized nature, custom orders are non-refundable and cannot be returned.
- Address Accuracy: We are unable to reship or refund for packages lost due to incorrect address details. Please verify your shipping information carefully. If an error is discovered, kindly email us immediately.
We are deeply grateful for your business and hope you find immense joy in your chosen pieces.
Need help? Contact us at Support@jmbardllc.com – we’re happy to assist! 😊